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What is OrderBoss?OrderBoss is a Shopify app that enables customers automatically sync their orders and track & manage them without the need to create an account. It provides a seamless shopping experience by allowing users to view their order history, check order status, and access support directly through a floating menu on the store's website.
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How does OrderBoss work?The app uses a unique fingerprinting technology to identify users and track their orders. When you visit a store that uses Accountless - Orders, the app automatically recognizes you and shows your most recent orders, along with options to track, rebuy, or seek help for your purchases.
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Do I need to sign up to use OrderBoss?No, there is no need to sign up. Accountless - Orders uses advanced technology to recognize returning customers without the need for account creation. Simply visit the store, and the app will provide you with your order details.
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Is my personal information secure with OrderBoss ?Yes, your privacy and security are our top priorities. OrderBoss does not store sensitive personal information. It only uses non-invasive methods to recognize returning customers and provide them with their order information.
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How can I view my past orders using OrderBoss?Once you visit a Shopify store that uses our app, you will see a floating icon or a menu link labeled "My Orders." Clicking on this link will display all your past orders made through that store, along with detailed information and available actions for each order.
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What benefits does OrderBoss offer to my store?OrderBoss enhances the customer experience by simplifying order tracking and management, potentially increasing customer loyalty and repeat purchases. By removing the barrier of account creation, it can also speed up the checkout process and reduce cart abandonment.
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How do I install OrderBoss on my Shopify store?Installing OrderBoss is straightforward. Simply go to the Shopify App Store, find OrderBoss, and click 'Install'. Follow the "Getting started instructions" on the dashboard to finish setting up the app on your store.
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Is OrderBoss compatible with all Shopify themes?Yes, OrderBoss is designed to be compatible with all Shopify themes. If you have any issues you can contact us for support.
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How does OrderBoss handle data privacy?OrderBoss uses non-personally identifiable information to track orders.
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Can I customize the appearance of OrderBoss on my site?Absolutely! OrderBoss offers customizable options to ensure the app blends seamlessly with your site's design. You can adjust colors to match your store's aesthetics within the Settings > CSS Editor page.
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What support is available if I encounter issues with OrderBoss?We provide comprehensive support for all our merchants. You can reach us via our dedicated support email. We ensure any issues are addressed promptly to keep your store running smoothly. Support email: support@darkecommercelabs.com
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How will OrderBoss impact the speed of my website?Our app is designed to be lightweight, and efficient, ensuring minimal impact on your site's loading speed. OrderBoss loads asynchronously, meaning it doesn't interfere with the initial loading of your store pages.
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What happens if a customer needs to return or cancel an order through OrderBoss?Customers can initiate returns or cancellations directly through the OrderBoss interface if you enable these features through the Settings page. You can set up and customize the return and cancellation processes according to your store's policies.
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